ÿþ<head> <title>Shipping & Policies</title> <base href="http://www.drinkbetterwine.com/mm5/"> <link rel="StyleSheet" type="text/css" href="/css_dbw.css" media="screen"> <style type="text/css"> <!-- td { font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 13px; font-style: normal; font-weight: normal; color: #000000; } --> </style> </head> <div align="center"> <table width="832" border="0" cellspacing="8" cellpadding="0"> <tr> <td valign="top" width="816"> <table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr height="31"> <td style="padding-left:12px" nowrap width="521" height="31"><font color="#4f5c45"><a class="menu" title="shop for wine in our online store" href="http://www.drinkbetterwine.com/mm5/merchant.mvc?">SHOP</a> &nbsp;|&nbsp; <a class="menu" title="wine club memberships" href="http://www.drinkbetterwine.com/c/wine-clubs">WINE CLUBS</a> &nbsp;|&nbsp; <a class="menu" title="wine information" href="../mm5/merchant.mvc?Screen=about-us">ABOUT US</a> &nbsp;|&nbsp; 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padding-right:12px" valign="top" width="816" height="430"> <table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr height="430"> <td valign="top" bgcolor="#EBEAC3" width="204" height="430"> <img src="graphics/00000001/freeship.jpg" border="0" alt="free shipping"> <table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr height="20"> <td style="padding-top:6px; padding-left:6px" valign="top" nowrap background="../art/wine-list.jpg"> <font size="-2" color="black" face="verdana,arial,helvetica"> <!-- <b> 3-5 bottles flat $15 S/H<BR> 6+ FREE S/H </b> --> </font> </td> </tr> <tr> <td align="left" valign="top" nowrap><img src="../art/dot.gif" alt="" width="204" height="2" border="0"></td> </tr> <tr> <td style="padding-left:8px; padding-top:8px; padding-right:6px; padding-bottom:8px" align="left" valign="top" nowrap> <font face="Arial, Helvetica" size="-1" color="#000000"> <b>Wine by Price</b><BR>&nbsp;<a href="../c/under-20">under $20</a><BR>&nbsp;<a href="../c/wine-20-25">$20-$25</a><BR>&nbsp;<a href="../c/wine-25-35">$25-35</a><BR>&nbsp;<a href="../c/wine-35-50">$35-50</a><BR>&nbsp;<a href="../c/wine-to-cellar">$50 +</a><BR><b>Country/Region</b><BR>&nbsp;<a href="../c/Australia">Australia</a><BR>&nbsp;<a href="../c/Austria">Austria</a><BR>&nbsp;<a href="../c/california-wine">California</a><BR>&nbsp;<a href="../c/wine_from_Chile">Chile</a><BR>&nbsp;<a href="../c/french-wine">France</a><BR>&nbsp;<a href="../c/german-wine">Germany</a><BR>&nbsp;<a href="../c/hungarian_wine">Hungary</a><BR>&nbsp;<a href="../c/italian-wine">Italy</a><BR>&nbsp;<a href="../c/other-regions">Other Regions</a><BR>&nbsp;<a href="../c/usa">USA</a><BR>&nbsp;<a href="../c/wine_from_Argentina">Argentina</a><BR>&nbsp;<a href="../c/Spain">Spain</a><BR><b>Wine by Type</b><BR>&nbsp;<a href="../c/blush-wine">Blush</a><BR>&nbsp;<a href="../c/bubbly-wine">Bubbly/Sparkling</a><BR>&nbsp;<a href="../c/dessert-liqueur">Dessert/Liqueur</a><BR>&nbsp;<a href="../c/dry-wine">Dry</a><BR>&nbsp;<a href="../c/late-harvest-wine">Sweet Wines</a><BR>&nbsp;<a href="../c/red-wine">Red</a><BR>&nbsp;<a href="../c/white-wine">White</a><BR>&nbsp;<a href="../c/Port_wine">Port</a><BR><b>Grape Varietals</b><BR>&nbsp;<a href="../c/cabernet-sauvignon">Cabernet Sauvignon</a><BR>&nbsp;<a href="../c/chardonnay">Chardonnay</a><BR>&nbsp;<a href="../c/merlot">Merlot</a><BR>&nbsp;<a href="../c/pinot-noir">Pinot Noir</a><BR>&nbsp;<a href="../c/riesling">Riesling</a><BR>&nbsp;<a href="../c/Rioja">Rioja</a><BR>&nbsp;<a href="../c/sangiovese">Sangiovese</a><BR>&nbsp;<a href="../c/shiraz-syrah">Shiraz/Syrah</a><BR>&nbsp;<a href="../c/other-varietals">Other Varietals</a><BR><b>Sorted Wines</b><BR>&nbsp;<a href="../c/bordeaux-futures">Bordeaux Futures</a><BR>&nbsp;<a href="../c/popular">Popular Wines</a><BR>&nbsp;<a href="../c/rated-wine">Rated Wines</a><BR>&nbsp;<a href="../c/sauternes">Sauternes</a><BR>&nbsp;<a href="../c/semi-sweet-wine">Semi-Sweet</a><BR>&nbsp;<a href="../c/wine-fine-rare">Fine & Rare</a><BR>&nbsp;<a href="../c/Torciano">Torciano Wines</a><BR><b>Wine Gifts, Etc</b><BR><b>Spirits</b><BR>&nbsp;<a href="../c/Brandy">Brandy/Whiskey</a><BR>&nbsp;<a href="../c/Italian_Grappa">Grappa</a><BR> </font> </td> </tr> </table> </td> <td width="4" height="340"><img src="../art/dot.gif" alt="" height="2" width="4" border="0"></td> <td valign="top" height="340"> <table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr> <td style="padding-top:18px;padding-left:8px;padding-right:8px" valign="top"> <h1>Wine Shipping and Policies</h1> <p><br> </p> <a name="privacy"></a><br> <table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr> <td valign="top" nowrap> <p><a href="http://www.drinkbetterwine.com/mm5/merchant.mvc?Screen=shipping-wine-policies#geotrust">Privacy</a> | <a href="http://www.drinkbetterwine.com/mm5/merchant.mvc?Screen=shipping-wine-policies#policies">Policies and Returns</a> | <a href="http://www.drinkbetterwine.com/mm5/merchant.mvc?Screen=shipping-wine-policies#shipping">Shipping</a></p> </td> <td align="right" valign="top" nowrap> <p></p> </td> </tr> </table><p><strong>We ship to:</strong> <br> Alaska, Arizona, California, Colorado, Connecticut, Washington D.C., Florida, Hawaii, Idaho, Illinois, Iowa, Indiana (currently does have dry counties), Louisiana, Missouri, Nebraska, Nevada, New Jersey, New Hampshire, New Mexico, New York, North Dakota, Oregon, Virginia, Washington, West Virginia, Wisconsin, Wyoming. <br></br> <b> Alaska and Hawaii are shipped Fedex 2nd Day Air Only. We cannot offer our free shipping to these states. We will contact you with shipping information to give your AIR shipping charge, at which time you may confirm your order, or cancel.</b><br> <br> <B>Sales tax</b> <br> Tax varies from state to state and is subject to change. Current tax rate for your state is available upon checkout. If state tax has changed, your invoice will reflect current tax.<br> <br> <b> Carriers and Acceptance</B> <br> Standard deliveries are handled by UPS or Fedex Ground, and require an adult signature with proper ID at delivery. We suggest acceptance at a business or neighbor if daytime residential delivery is a problem. With both carriers, there will be a notice if delivery was attempted. At this time you can contact their customer service and either set a new delivery day, or pick up package at their location near your address. If wine is returned to us, there will be a restocking charge of 15%. We cannot ship wine or items that include wine to PO Boxes or APO/FPO addresses. <br> <br> <b>Shipping Time.</b> <br> The alcohol industry is the most tightly regulated in the country, and each state has its own shipping laws. Desire for tax revenue, and pressure from state wholesalers trying to restrict your right to have a legal product shipped to you from out of state, means these laws are changing almost weekly. Many of the states we service now require routing via licensed partners. Therefore <U><B>we strongly urge our customers to expect a 10-14 days delivery time (except Illinois)</u></b>. We do not ship on weekends or major (carrier) holidays. Additionally, under extreme weather conditions, we reserve the right to delay the release of shipments to ensure product quality. If an item on your order isn t available for immediate shipment, we will notify you and offer a substitution recommendation, or provide the option of holding your order until all items are available for shipment. <br> <br> <b>Shipping Cost.</b><br> <b>This isn t just fine print, this is the good part! Any ground shipment of 6 bottles or more is free! Minimum order 3 bottles, orders of 3 to 5 bottles will have a $15 shipping charge. If you order 3-5 bottles and pick the incorrect shipping cost, we will adjust the charge and ship your order. Unlike other websites who wait to slam you with unstated charges and fees until your order is complete, at Drink Better Wine, just add tax where applicable! </b><br> <br> <b>Invoices</b><br> Directly after your online order, you will receive an email confirmation. There is a link to give feedback, in the form of a survey, we hope you will take a moment and let us know how we re doing. When your order is charged, your statement will show Shermer Specialties. When the order ships, you will receive an invoice/packing list  including carrier tracking number - by email. <br> <br> If your shipment is a gift, rest assured they will not see any invoice in the package. We do suggest adding a gift card to accompany your wine gift! <br> <br> <b><u>A Note on Shipping Charges on Your Invoice:</b></u> Invoice formats must legally vary from state to state. Some of these require displaying shipping charges. <B>If you qualify for free shipping, this will not be part of your final invoice total.</B> If you see otherwise, please let us know immediately and we ll check it out for you.<br> <br>Please call or email us with any questions - we are here to help! (224) 795-7866<br><br> Frustrated with State Wine Shipping Restrictions? We are also. <br> Go to <a href=http://www.freethegrapes.com>www.freethegrapes.com</a> to voice your opinion. YOUR OPINION COUNTS! <br> <h1>Privacy</h1> <p><b>Privacy Statement<br> </b>Our staff is dedicated to your satisfaction and privacy.&nbsp;Your information will be safely guarded and never given to or sold to any third parties. Please if you ever have concerns, call us at 224-795-7866 CST.</p> <p><a name="geotrust"></a><br> <b>This is a Secure webite<br> </b></p> <table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr> <td style="padding-right:12px" valign="top"> <p> <script type="text/javascript" language="JavaScript" src="//smarticon.geotrust.com/si.js"></script> </p> </td> <td valign="top"> <p>This site has a GeoTrust secure server certificate, and has measures in place to protect against the loss, misuse and alteration of the information under our control. You may submit credit card and other sensitive data to this site with the assurance that GeoTrust has verified the organizational name and that Drink Better Wine has the proof of right to use it.</p> </td> </tr> </table> <p>All information sent to this site, if in an SSL session (you will see a lock in the lower right of your browser, and in the address bar on the top of your browser, you will see https://) is encrypted, protecting against disclosure to third parties. We will never give out your information to other parties for any reason. This site is hosted by <a title="information about our hosting company" href="http://www.hostasaurus.com/" target="_blank">Hostasaurus</a>.</p> <p><a name="policies"></a><br> </p> <table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr> <td valign="top" nowrap> <p><a href="http://www.drinkbetterwine.com/mm5/merchant.mvc?Screen=shipping-wine-policies#geotrust">Privacy</a> | <a href="http://www.drinkbetterwine.com/mm5/merchant.mvc?Screen=shipping-wine-policies#policies">Policies and Returns</a> | <a href="http://www.drinkbetterwine.com/mm5/merchant.mvc?Screen=shipping-wine-policies#shipping">Shipping</a></p> </td> <td align="right" valign="top" nowrap> <p><a href="http://www.drinkbetterwine.com/mm5/merchant.mvc?Screen=shipping-wine-policies#top">Back to Top</a></p> </td> </tr> </table> <h1>Policies</h1> <p>Our staff has been selected for background in the food and restaurant business as well as the wine business.&nbsp;With over four decades of combined experience in personal wine consulting, our buyers and professional wine consultants are constantly in touch with current tastes. For every wine that appears on our site, on average between 100-200 were tried, but rejected.&nbsp;Our buyers are all extremely picky, and have diverse palates, that in turn ensure we have a fine selection of wines.</p> <p>We are committed to providing superior customer service. We have staff available to answer questions 7 days a week at our office 224-795-7866. We will always return all e-mail and voice mail calls within 24 hours. Our site is open, 24 hours a day, 365 days a year.</p> <p><b>Technical issues and questions</b><br> If you have any technical difficulties with any links on the site, please <a href="mailto:&#119;&#101;&#098;&#109;&#097;&#115;&#116;&#101;&#114;&#064;&#100;&#114;&#105;&#110;&#107;&#098;&#101;&#116;&#116;&#101;&#114;&#119;&#105;&#110;&#101;&#046;&#099;&#111;&#109;">contact our webmaster</a>.</p> <p><b>Minimum Orders and Availability<br> </b>In some instances, state law regulates product availability and/or wine purchase limitations. Working within state and local laws may prevent our ability to fulfill order requests.&nbsp;We will always contact the customer in this case.</p> <p>All wines, spirits and liqueurs are not registered in all states. If there are restrictions on the order you have placed, as wines- we will contact you within 24 hours.&nbsp;After that we reserve the right to substitute based on price.</p> <p>Minimum order is 3 bottles of wine, for FREE S/H- order must be 6 btls, spirits or liqueurs. Accessories and gift baskets are not included, and may have a minimal handling charge.&nbsp;We do try to keep our costs down for you!</p> <p><b>Out of stock items<br> </b>Though we continually monitor inventory to ensure product availability, there are times when products may be out of stock. If that occurs, wine representatives are available to suggest comparable substitutions. In cases where a substitution is necessary, we will email you before shipping and provide the option to select other items. If you decide not to make a substitution, we will ship available items minus the out of stock item(s) or cancel the order if you prefer to do so. Your credit card will not be charged until we ship your order, and you will not be charged for out-of-stock items.</p> <p><b>Credit card refunds<br> </b>We will process refunds to the credit card used at time of purchase upon receiving your returned shipment.&nbsp;Please allow 1-2 billing cycles for the refund credit to appear on your statement.</p> <p><b>Returns policy<br> </b>We stand behind the quality of all our products and services. Your satisfaction is our top priority. If for any reason you are dissatisfied with your order, please contact us within 30 days of receipt of your order at debra@drinkbetterwine.com.</p> <p>Cancelled and/or returned orders are subject to a 10% restocking fee. Following the wine trade tradition, all bottles ten years or older are purchased at the buyer's risk. Gift Baskets, wine openers, and vinum corkers cannot be returned once opened.</p> <p><b>Futures</b><br> A small percentage of our products are sold on a &quot;pre-arrival&quot; or &quot;futures&quot; basis.&nbsp;These products are explicitly-indicated on our website along with arrival expectations in the tasting notes.&nbsp;Drink Better Wine will notify you when your wines arrive via US Mail. You will then be able to contact our office to coordinate shipping. We will NOT automatically ship out these when they arrive, so contact with us must be made.</p> <p><b>Processing time<br> </b>Order processing time is contingent upon credit card authorization screening, and does not include weekends or holidays. When orders are placed after 5pm central standard time, orders will be entered the following business day.&nbsp;Please be aware of the possible delay for hot and cold weather.&nbsp;We reserve the right to delay the release of shipments to ensure product quality.<br> </p> <p><b>Flexible <a href="http://www.drinkbetterwine.com/c/wine-clubs">Wine Clubs</a><br> </b>Drink Better Wine offers flexible taste options for all wine clubs.&nbsp;We want to send wine you will like! We will contact you to discuss your tastes in wines, and try our best to send you wines you will like. Give a wine club shipment as a gift!A great gift for a wedding! Why not allow someone to start a cellar- with our help! Drink Better Wine clubs make great wedding gifts! Changes may be made for the delivery address. The address must be received by our office by the 15th of the PREVIOUS month, we will then ship to wherever you what us to! (Within state and local shipping laws).</p> <p>Wine club customers credit cards will be charged the last week of the month. In most cases customers will receive their delivery on or about the 1st of the month. 3-tier states are the exception.</p> <p><b><a href="http://www.drinkbetterwine.com/gift-baskets.html">Wine Tasting Events</a><br> </b>We love parties and events!(who doesn't like a party with wine?)&nbsp;We will be happy to discuss event options with you.&nbsp; Please contact our office, we do parties for 10-300 people. Drink Better Wine will help you host a wine tasting for any event you wish!</p> <p><a name="shipping"></a><br> </p> <tr> <td colspan="4"> <p> <p>Please call us with any questions - we are here to help!</p> <p>Frustrated with State Wine Shipping Restrictions? We are also. Go to www.freethegrapes.com to voice your opinion. YOUR OPINION COUNTS!</p> <p></a></p> </td> </tr> </table> <p><a href="http://www.drinkbetterwine.com/mm5/merchant.mvc?Screen=shipping-wine-policies#top">go to <b>top of page</b></a> &nbsp;|&nbsp; <a href="http://www.drinkbetterwine.com">go to our <b>home page<br> <br> </b></a></p> </td> </tr> </table> </td> </tr> </table> </td> </tr> </table> </td> </tr> <tr> <td width="816"><csobj csref="../../drinkbetterwine.data/Components/foot.html" h="22" occur="55" t="Component" w="816"> <table width="100%" border="0" cellspacing="0" cellpadding="0" bgcolor="#9d8f6a" height="22"> <tr> <td style="padding-left:6px" nowrap><font size="-2" color="white" face="arial,helvetica">&copy; copyright 2006 drinkbetterwine.com &nbsp;|&nbsp; 224-795-7866</font></td> <td style="padding-right:6px" align="right" nowrap><font size="-2" color="white" face="arial,helvetica">secure shopping by <a class="foot" title="see our GeoTrust certificate info" href="../shipping-wine-policies.html#geotrust"><b>GeoTrust</b></a> &nbsp;|&nbsp; <a class="foot" href="../shipping-wine-policies.html#privacy">our policies</a> </font></td> </tr> </table> </csobj></td> </tr> </table> </div> <script src="https://ssl.google-analytics.com/urchin.js" type="text/javascript"> </script> <script type="text/javascript"> _uacct="UA-706443-1"; urchinTracker(); </script> </html>